An Online Utility Bill Payment System

An Online Utility Bill Payment System Abstract With the growing number of people who are been increasing pressured for time, online utility bill payment has become a graceful solution for the consumers with busy life styles. Through online payment of utility bills, consumers are able to save time, hassle and therefore make their lives much easier. Although online utility bill payment has become one of the fastest growing trends in the world particularly in the US, in the Sri Lanka however, the progress of households adopting to online utility bill payments is rather slothful. Thus, the primary objective of this study is to analyse the factors influencing the consumers intention to adopt an utility bill payment system in Sri Lanka alongside with the secondary objectives of identifying the awareness level on online bill payments systems, examining the most preferred utility bill payment options and models, and the degree of acceptance of online utility bill payment systems by the consumers and finally to analyse the future prospect with regards to online utility bill payments. Hence a survey was conducted among 50 physicians from four major hospitals in the Colombo city. According to the result obtained from this research, it was revealed that although in general all the respondents were somewhat aware about online utility bill payment systems, the younger respondents acquired a better knowledge about online utility bill payments than respondents from older age categories. Furthermore, all the respondents positively reacted and stated that it is important for all the utility companies to mark their online presence thus allow customers to conduct online transactions as it would be more convenience. Moreover, factors categorised under perceived risks and perceived benefits were found to have a considerable force on the consumers intention to adopt an online utility bill payment system. Other factors such as services and features offered by companies, individuals computer knowledge and skill, and usage of credit and debit cards were also identified and are di scussed in this research. Key Words: Online utility bill Payment system; Credit card usage; e-commerce; adoption; User intention. Chapter 1 Introduction Today the improvement of e-commerce has led to the derivation of various internet based activities. For e.g. companies are able to conduct their business activities at all hours, reaching customers in all parts of the world thus expand their customer base without geographically being limited. Whereas in customers perspective, e-commerce provides a platform on which they can easily carry out the necessary transactions at their convenience. Hence even the companies which provide utility services are boldly revolutionizing their industry thus adopting internet for e-commerce purposes (Buccigross, 2000). This allows customers to make their utility bill payments directly through utility companies websites or through a third party website such as banks, financial institutions and aggregators. Online utility bill payment is when the customer makes his or her payment transactions online for the utility services obtained from a particular company. By paying utility bills via online, consumers have the benefits of avoiding crowds, queuing, parking problems, and cutting their travelling costs and time (Ramayah et al, 2005). Hence consumers could simply get their utility bills paid with just a click of their mouse. In Sri Lanka, the payment system of utility bills is rather different to the systems established in other countries. The utility bills usually arrive by post thus the consumers must visit the payment office in order to settle the payments. As mentioned earlier, this process is usually accompanied by queuing, parking problems, and limited payment options. For example, the CEB NWS DB only accepts payments made by cash or cheques at their payment counters. These issues can be considered as a hassle for people whose jobs are of hectic and stressful nature. Many utility companies in Sri Lanka have identified this problem thus have implemented various types of payment systems in order to provide their consumers with a wider choice when it comes to their payments (refer appendix A). Online utility bill payment is one of the elite choices of payment systems that have been implemented in the contemporary world. Problem Statement What are the factors shaping and influencing an individuals intention to adopt an online utility bill payment system? Problem Justification There is a lack of understanding as to what is really happening in the local context with regards to the adoption of new technological services related to the internet. Hence there are hardly any researches that have been carried out in order to understand the consumers view point with regards to online utility bill payment systems that have been implemented. Therefore the knowledge about consumers behaviour related to this area of study is vital for utility companies and other vendors operating in similar businesses in order to estimate the potential market available hence utilize the internet as a tool of opportunity for those companies to grow and expand their market. The study will also be essential for government utility companies (e.g. CEB) since they have not yet implemented the service of allowing the customers to pay their utility bills directly through the companies websites. The information originated from this research will enable both the government and private utility companies to identify the significance of the factors influencing the consumers intention to adopt online utility bill payment systems thus develop strategies to further enhance their business activities. Objectives of the Study To determine awareness level about online utility bill payment systems by consumers. To analyse the factors influencing the consumers intention to adopt an online utility bill payment system. To find out the most accepted online utility bill payment options and the preferred bill payment modes by consumers. To analyse the degree of acceptance of an online utility bill payment system by consumers. To examine the impending future prospect of online utility bill payment systems in Sri Lanka. Significance of the Study This study will mainly facilitate the utility companies and other vendors in Sri Lanka to identify the factors influencing the consumers intention to adopt online utility bill payment systems, in this case physicians who are residing in Colombo, a highly skilled and a valued population in the country. Therefore by understanding such factors, companies will be able to eliminate the uncertainty levels and have a clear view about the potential market for online utility bill payment in Sri Lanka. This study will further help the utility companies develop enhanced strategies regarding the payment options that are being made available to their clients. Awareness about online utility bill payment will allow consumers to acclimatize to these new technologies thus exploit the advantages of the internet. The information and data that have been collected in this study will aid the future researchers conducting researches related to consumers intention to adopt online bill payment systems in general. Scope of the Study This study was carried out to empirically investigate the factors affecting the consumers intention to adopt an online utility bill payment system. However, the survey sample of the study consisted only of physicians working in four (4) private hospitals situated within the Colombo city limits. Furthermore, the physicians were from various backgrounds thus to achieve results that are more realistic and to better signify the people that pay utility bills, the sample have to be more diversified in terms of age and geographical location (He Mykytyn, 2007), preferably homeowners who are responsible for their respective household bill payments. Chapter 2 Literature Review Online Utility Bill Payment Online utility bill payment is when the consumer makes his/her payments for the utility service(s) obtained with the use of the internet. The types of utility services are illustrated in the table below. Today, the consumers trend in making utility bill payments is increasing particularly in the developed nations Brant (2008). In the Sri Lankan context however, although the country illustrates a steady growth in terms of internet usage especially from the users in the urban areas (Sathrasinghe, 2004), this has not been escorted by a similar growth in the number of consumers making online utility bill payments. In fact according to the Central Bank of Sri Lanka (2008), the overall transactions made by consumers over the internet illustrated a declining trend. Online Utility Bill Payment Models Options There are various payment models and payment options available to the customers when it comes to paying online utility bills unlike in the traditional (or offline) method of bill payment where the customer is limited to pay by either in cash, cheque, or electronic payment at a given payment centre. There are two types of online utility bill payment models, namely direct model and indirect model. The following table describe further details on these two models. Indirect Model (Third Party) Consumers pay any biller through a third party website such as a bank or portal, or by using software that interacts with the payers bank (Flynn Bowes, 2005) Automatic Bill Settlement by American Express (American Express, 2010) HSBC Easy Bill Settlement for Utility Bills (Hongkong and Shanghai Banking Corporation, 2010) With the evolution of payment options from barter to commodity-based, to currency and coin, to card-based and, more recently, to electronic network-based systems (Mantel, 2000), modern consumers have a wider choice when it comes to paying their utility bills via online. The table 3 below illustrates various online payment options available for consumers. Table 3 Online Payment Options Online Payment Options Definition Examples (Sri Lanka) Virtual Credit cards A disposable payment card that can be used to make purchases or payments over the internet (Economy Watch, 2010). Sampath Web card (Sampath Bank, 2010) E-cheques An electronic representation of a paper cheque (Acosta, 2008). e-cheques by Union Bank (New Sri Lanka, 2009) Smart cheques by Standard charted (Standard Chartered Bank, 2008) E-Wallets A software that has been installed on the consumers desktop which automatically fills payment forms (Acosta, 2008). Sampath e-wallet (Sampath Bank, 2010) Credit Cards (VISA, MasterCard American Express) The money for purchases or payments is credited directly to the consumers bank account, allowing consumer to pay later. HSBC credit cards (Premier, Platinum, Gold, Classic) (Hong-Kong and Shanghai Banking Corporation, 2010) Debit Cards The money for purchases or payments is deducted directly from the consumers checking account. HSBC VISA Debit card (Hong-Kong and Shanghai Banking Corporation, 2010) Sampath Bank Debit card (Sampath Bank, 2010) Online bank accounts Allows users to manage their bill payments through online banking Personal banking by HSBC (Hong-Kong and Shanghai Banking Corporation, 2010) Payeasy by Sampath Bank (Sampath Bank, 2010) Combank Online by Commercial Bank (Commercial Bank, 2010) Literate Review on Dependent Variable Given the fact that online bill payment is one of the fastest growing consumer activities on the internet that has being accepted by the business world today (McCormick, 2005), a few published empirical studies have specifically addressed the underlying factors that could materially affect customers adoption of an online utility bill payment system (He Mykytyn, 2007). Cheung et al (2003) have stated that theories such as the TRA, the TPB and the TAM are the most dominant theories that are been used to test studies related to the online consumer behaviour. Hence out of the three theories, TAM is considered as a suitable theory to analyse the factors influencing the physicians intention to adopt an online utility bill payment system (Taylor and Todd, 1995 cited Karami, 2006). (Please refer Appendix B for further details on the theories). Literature Review on Independent Variables In order to address the problem in this study, the following independent variables were selected as suggested by many previous studies. Perceived Characteristics Perceived risk Previous findings on the impact of perceived risk on consumer behaviour have suggested that the consumers consider adopting online payment methods more risky than tradition offline methods (Palvou 2003 and Koufaris et al 2002 cited He Mykytyn, 2007). In the Sri Lankan context, the risk of online utility bill payment is relative moderate. This is complemented by the fact that there are many banking services providing secure methods for the online financial transactions. However, according to the central banks statistics (2008), the total volume of transactions decreased by 5.7%. This indicates that there is a tendency that Sri Lankan consumers are concerned about the perceived risk associated with online payments in terms of security, trust and privacy. Perceived benefits the intention of online utility bill payment can be explained by the two components of TAM; PU and PEOU. Hence according to these components, when physicians consider online utility bill payments is more useful in terms of time saving, convenience and service reliability, and it is easy to use, they should be more likely to pay their utility bills online. Previous findings by (He Mykytyn, 2007 and Ramayah et al, 2006) revealed that perceived benefits are the significant drivers of consumers intention to adopt an online utility bill payment system. These findings were also consistent with previous studies on TAM (Chan Lu, 2004 cited Ramayah et al, 2006). Consumer Characteristics Consumer characteristics variables include gender, age, and nature of occupation, credit/debit card usage, attitude towards innovative payment methods, and individuals personal computer knowledge and skills. Gender Most of the previous researches on online bill payment, it is found that males are more willing to pay their bills through online than females. However, in a study by Masters (2006) it was found that the gender difference between males and females rate of internet usage among physicians are diminishing. In the Sri Lankan context, the computer literacy between males and females are 22% and 18.7% respectively (Department of Census Statistics, 2009). This indicates that the gender differences in how each perceives internet technology are blurring. Age Most studies indicates that the tendency of younger consumers intention of online bill payment is much higher than that of old consumers. This maybe mainly due to the familiarity of the internet based activities at an early stage. The circumstances in Sri Lanka are also similar; this may be mainly due to the high percentage of computer literacy in young people than older people (Department of Census Statistics, 2009). However, in the case of online utility bill payment, a study by Mantel (2000) showed that older people are more likely to pay utility bills via online than young people. General physicians/ Specialists Although most previous researches did not find a significant positive relationship between the user intention in online bill payment and education level, in study by Masters (2006) an interesting relationship between the nature of the work and internet usage was revealed. The study showed that there is a greater tendency for specialists to use the internet more than general physicians (Masters, 2006). Credit/Debit Cards Usage A study by Hayashi Klee (2003) stated that consumers who intent to use new technology have a more tendency in utilizing electronic payment methods than those who do not. Though the credit cards usage in Sri Lanka has indicated a declining trend since the recessionary months of 2008 the debit card usages have shown a considerable increase. Thus this could be assumed as a factor influencing the intention to pay utility bills via online. Attitude Attitude refers to the ones evaluation of consequences on performing a particular behaviour (Karami, 2006). Thus attitude has long been shown to influence behavioural intentions (Ajzen and Fishbein 1980 cited Pavlou and Fygenson, 2006). Computer Skills In most cases this stands as a key barrier for adoption of online transactions. Computer skills are mainly a persons ability to understand the set-up of online payments and the ability to use such online payment systems. Most of previous studies indicate that there is a significant positive relationship between individuals computer skills and intention to adopt an online utility bill payment system. (Please refer appendix C for the summarised table on literature review). Chapter 3 Methodology Secondary Data Analysis Population Sample The population selected for this study comprised of registered physicians in Sri Lanka. In order to obtain the sample, multistage sampling method was used. As illustrated in the figure below, initially cluster sampling method was used to divide the population into sub categories based on geographical area and then on obtaining a list of physicians employed in private hospitals in Colombo city, stratified sampling method was used to further divide the sample into homogeneous groups based on nature of occupation, hence a simple random sample was drawn from the two combined categories. (Please refer appendix D for further details). Secondary Data Analysis The Future of Online Utility Bill Payment Systems Although the idea of online utility bill payment is quite unfamiliar to most Sri Lankan households, online utility bill payments is one of the popular method of paying utility bills, mostly in developed countries such as the US. Hence according to a survey by the NLCCDG in 2005, 75% of the US cities had already implemented a separate webs5%ite for their citizens in order to make utility bill payment (IT Facts, 2005). According to Forrester Research, it is estimated that some47 million US households will pay utility bills online at the end of year 2010, which is a 75% increase from 2004 (illustrated in the figure below). Furthermore, the survey reported that among the consumers who are below the age of 30, the interest in online utility bill payment will grow by 219% and 32% of increase among baby boomers (BCR Access, 2006). Although there are no direct surveys that has been carried out in the Sri Lankan context with regards to online utility bill payments, according to the internet world stats website, the internet users have increased significantly during the past few years hence the percentage of penetration have increased by approximately 3% in year 2010 compared to 1.8% increase in year 2009 (internet world stats, 2010). The figure below illustrates the trend in internet users in Sri Lanka (source: internet world stats, 2010). Although the adoption of new technologies by the Sri Lankans is comparatively sluggish when compared to other Asian countries in the region, the government of Sri Lanka has taken numerous steps in order to enhance the e-commerce base activities. Hence one of the most significant episodes in the authorized regulation of e-commerce in Sri Lanka was the endorsement of the Electronic Transactions Act in 2006. This act was implemented in order to assist the commercial and financial activities by removing barriers to electronic transactions (Kariyawasam, 2008). Consequently since then many companies providing various services, especially utility services, have implemented systems that allows consumers to conduct their transactions via online. Chapter 4 Data Analysis The primary data for this study were collected through a survey based field study which consisted of thirteen questions (please refer appendix E for the questionnaire). The survey was administered to the physicians working at four major private hospitals in Colombo, namely Lanka Hospitals, Oasis Hospital, Asiri Surgical Hospital and Nawaloka Hospital. Fifty (50) questionnaires were randomly distributed among the physicians employed at all four hospitals and the responses were collected two days after the initial distribution of the survey. In total, forty four (44 i.e. 88%) physicians responded. Total of 29 items were used in this empirical study, including customer characteristics, perceived risk, perceived benefits, and merchants website and service features. To calculate the internal consistency of these items, a reliability analysis was performed by computing Cronbachs Alpha for each item. Hence all items are within the range of 0.746 (illustrated in the figure below) which is within the commonly accepted range, i.e., ÃŽÂ ± à ¢Ã¢â‚¬ °Ã‚ ¥ 0.69 (He Mykytyn, 2007). According to the findings about the awareness level on online utility bill payment systems in Sri Lanka, the results indicated that in general all the respondents were moderately aware. However, when categorized according to the age, those of who were over 46 years old were only slightly aware about online utility bill payment systems, and male respondents demonstrated more knowledge on online utility bill payment systems than female respondents. 1= Never, 2= Almost never, 3= Sometimes, 4= Almost every time, 5= Every timePreferred Bill Payment Options The respondents mostly preferred to use credit and/or debit cards for their online transactions. The debit card usage frequency was higher than the credit card usage for online utility bill payments, although in general a higher number of respondents acquired a credit card. The indirect bill payment method was the most preferred among the respondents, i.e. most consumers preferred to pay their utility bills (excluding the telephone bills) through a third party website such as a bank or portal, or by using software that interacts with the payers bank (Flynn Bowes, 2005). Despite of any age differences, the consumers attitude towards online utility bill payment systems were positive. Hence most respondents thought that it is important that all companies must implement online bill payment systems as opposed to offline payment methods. Regression Analysis A regression analysis was performed using the individuals intention (UI) as the dependent variable and perceived risk (PR), perceived benefits (PB), merchants website service and features (MWSF) and computer skill (CK) as the independent variables. The Equation for this model is as follows Individuals Intention to adopt an online utility bill payment system (UI) = ÃŽÂ ²0 + ÃŽÂ ²1Perceived Risk (PR) +ÃŽÂ ²2 Perceived Benefits (PB) + ÃŽÂ ²3 Merchants Website Service Features (MWSF) + ÃŽÂ ²4 Individuals Computer Skill (CK) i.e. UIn = ÃŽÂ ²0 + ÃŽÂ ²1PRn +ÃŽÂ ²2PBn + ÃŽÂ ²3 MWSFn + ÃŽÂ ²4CKn Where ÃŽÂ ²01234 = Regression coefficients n = 1, 2, 3à ¢Ã¢â€š ¬Ã‚ ¦ 44 Table Regression Analysis Result Dependent Variable: Individuals Intention to Adopt an Online Utility Bill Payment Option Figure Framework on Factors Affecting the Individuals Intention to Adopt an Online Utility Bill Payment System .316 .418 -.281 .238 Individuals Intention to Adopt an Online Utility Bill Payment System Individuals Computer Skill Merchants Website Service Features Perceived Benefits Perceived Risks Therefore from the findings above, it is evident that perceived risks, perceived benefits and individuals computer skill variables indicate a positive relationship with the intention to adopt an online utility bill payment system variable. The merchants website service features variable, however, indicates a negative relationship, this explains that more than the services offered by certain merchants regarding online utility bill payments, respondents were more concerned about factors such as security, trust, privacy, time, and other beneficiaries when it comes to adopting an online utility bill payment system. Chapter 5 Conclusion Recommendation The main objective of this study was to empirically investigate the factors affecting the individuals intention to adopt an online utility bill payment system in Sri Lanka. The primary investigation on the topic identified that there are several factors influencing the adoption of online utility bill payment systems by consumers in the country. Since the country is still in its infancy of adopting online payment methods as oppose to offline payment methods, the study was conducted among physicians, a highly qualified and professional set consumers who are more likely to be in touch with new technologies. Thus the findings of this study are from a survey that consisted of 44 physicians employed at four major private hospitals in the Colombo city. The results indicated that although in general all the respondents were reasonably aware about the online utility bill payment systems that were available for them, the younger who were below the age of 30 were extremely aware about online utility bill payment systems compared to the rest of age groups. Additionally it was also found that male respondents were more aware about online payments than female respondents. The general usage of credit/debit cards and online bank accounts for the payments of utility bills was found to be relatively less. This can be also related to the finding from the secondary research which analysed that the usage of credit and debit cards has declined in Sri Lanka due to various reasons such as the economic turmoil and high interest charges applied by subsequent banks which issue the credit/ debit cards. Thus, the use of online bank accounts for the settlement of online utility bill payments showed a higher rate over credit and debit card usages. Moreover, although most respondents stated that they preferred to pay their telephone bills directly from the consequent merchants website, for other payments such water and electricity, most respondents preferred to adopt payment systems that were implemented by third party vendors such as banks. Concerning the consumers attitude towards online utility bill payment systems, majority of the respondents stated that it is important for utility service companies to mark their presences on the internet thus implement online payment systems. Interestingly, apart from the younger age group below 30, respondents between the ages 41-45 also indicated a high positive attitude towards the importance of online utility bill payment systems. Hence the survey revealed that most respondents were concerned about the credit cards frauds, security levels, and privacy when it came to making online payments. Thus these factors which fell under the variable perceived risks indicated a positive relationship with the individuals intention to adopt an online utility bill payment system. Furthermore, it was found that respondents enthusiasm to make online utility bill payments also depended on perceived benefits, which included factors such as ease of use of the system, speed, avoidance of late payments and queues, and time. This also supported as positive with the individuals intention to adopt an online utility bill payment system. Moreover, individuals computer skill which was measured using the information based on the years of computer experience and internet experience which the respondents possessed supported positive (although weak) relationship with the adoption of an online utility bill payment system. Nevertheless, the impact of merchants website service and features were not considered as an important or influential factor by the respondents to adopt an online utility bill payment system. This may be due to the lack of design and service features that are made available to the customers by the existing utility companies. In conclusion, this investigation was carried out as an extension of the Technology Acceptance Model (TAM) which was initially developed by Davis in 1989 (cited in Ramayah et al., 2005); with additional variables that were assumed to affect the individuals intention to adopt online utility bill payment systems, which is a branch of e-commerce associated with online consumer behaviour. Hence according to the findings in this investigation, it could be assumed that the youthful consumers who have received a higher level of education are more aware about online bill payment systems thus are more notably agreeable to adopt online bill payment systems as a convenience way of settling utility bills. It can also be assumed that the method of online utility bill payment is not being widely accepted in Sri Lanka due to the lack in consumers confidence on security of payments, privacy issues, and their trust on particular merchants. Therefore companies must take necessary actions required to improve to consumers confidence about online bill payments and further emphasis and educate the consumers on particular benefits that will be offered to them through the utilisation of online bill payment systems.

Impact of Globalisation on Africa Essay

This course will examine the critical and rapidly changing role of the state at the beginning of a new millennium as a result of internal and external factors, paying special attention to the state as a central player in ensuring the provision of public services, as well as facing the new challenges emerging around the world. It will enable students to: †¢ assess the impact of global economic liberalisation and information dissemination on governments and their constituents; †¢ engage in specific analyses of the changing role of the state, the different actors and stake-holders involved, the mechanisms of governance at different levels; and the emerging frustrations and violence. †¢ identify the capacities of and constraints facing governance processes; †¢ critique the manner in which reforms undertaken by governments impact social, cultural and economic development; and †¢ analyse the challenges faced by governance with regard to democratisation; To accomplish this, the course is divided into three thematic areas: 1. The State and the People – (internal factors): Under this first part of the course, students will identify the basic components of state-craft, the different actors who come into play in decision making, the relative importance of each over the course of history, the constants in different geographic contexts, etc. With the advent of fresh economic, social, and environmental challenges, there is a strong sense among governments that their scope for autonomous public action is being reduced by the forces of globalisation and the consequent growth of inter-dependence among states. Sound governance in the public sector is a critical factor for continued progress. A determined effort is thus required by governments in refocussing the capacities of the public sector to meet the emerging challenges, and to grasp the opportunities thrown up by the global trends in a new millennium. 2. The State and Globalization – (external factors): Under this second part, students will review the process of rapidly increasing globalization, and its impact on the role of the state, the process of increasing inter-connectedness between societies such that events in one part of the world have increasing effects on people and societies far away. Economically, transnational flows of commodities and production factors, such as capital and labour, are being accelerated. Politically, the sovereignty of nation states is being undermined, and certain kinds of supra-national authorities are being enhanced. Socio-culturally, contacts between peoples in different parts of the world have become easier, enhancing the advent of a global culture and cultural homogenisation. The effect of the integration of markets, new information technology, the erosion of sovereignty, the growing role of non-state actors, and sub-national groups, and an increasing inter-dependence among states, has resulted in the emergence of a global community, global issues, and global actions. Students will analyse the changes required in the functions of the state so that it can effectively mitigate the impact of globalization to ensure sustainable development, and national security. 3. Reconstructing the State – (mechanisms of reform): Under this third part, students will review the need for recasting the roles of the institutions of the state, as well as the normal interaction between the various stakeholders – the state, the private sector and the civil society. They will analyse and debate on how national governance institutions can be reconstructed and retooled in different contexts within a climate of privatisation, participation, and decentralisation, how local governance can be promoted, how rule of law and regulatory frameworks can be established through responsible governance, and how democratic space can be created and maintained. This includes engaging civil society and the private sector in a dynamic partnership to improve the quality of developmental services, enhance social responsibilities, and ensure the broadest participation of citizens in civic life. The task o f the state is to take advantage of the forces of globalisation in providing a secure and stable domestic environment. The course will also analyse the manner in which the state can promote the participation of citizens in decision-making, enforce impartial legal frameworks, build transparency and promote accountability and equity, design policies on consensus, and provide strategic vision to overcome the challenges of mitigating the negative impacts of the global economy, transnational bodies, international law, powers and power blocs, and sub-national fringe groups. READINGS While required readings will consist of the following texts which will be placed on reserve in the Library, additional articles for each lesson may also be made available either over email or in hard copy. Some of these articles are cited in the various lesson descriptions below. Recommended Texts: †¢ Globalisation, Human Development Report 1999, UNDP, available for free download at : http://hdr.undp.org/reports/global/1999/en/ †¢ Reinventing Government, David Osborne, 1992. †¢ Reconceptualising Governance, Discussion Paper 2, UNDP, January 1997, available for free download at : http://magnet.undp.org/Docs/!UN98-21.PDF/Recon.htm †¢ The Third Wave, by Samuel Huntington, published by the University of Oklahoma Press. †¢ Development as Freedom, by Amartya Sen, published by Random House Anchor Books. †¢ The World Turned Upside Down? Globalization and the Future of the State, by Berry Jones, published by St. Martin’s Press. †¢ Globalisation and its Discontents, by Joseph Stiglitz, published by W W Norton and Company. †¢ The Lexus and the Olive Tree, by Thomas Friedman, published by Farrar, Straus and Giroux. Other General Texts: †¢ Globalisation and the State, World Public Sector Report 2001, United Nations †¢ Civil Society and Political Theory, Arato and Cohen, MIT Press, Cambridge. †¢ Democratic Governance, March and Olsen, New York Free Press. †¢ Globalization and the Nation-State, Holton, London: MacMillan. 2 †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ The Retreat of the State: The Diffusion of Power in the World Economy, Strange, Cambridge University Press. Marc Williams (1996), â€Å"Rethinking Sovereignty†, Chapter 8, Elenore Kafman and Gillian Youngs (Eds.), Globalization: Theory and Practice, London: Pinter Globalization: Theory and Practice, edited by Youngs, London: Pinter The Twilight of Sovereignty: How the Information Revolution Is Transforming Our World. Wriston, New York: Charles Scribner. Governance in the Twenty-first Century , Rosenau in Global Governance, Vol. 1, No. I (Winter 1995) Globalisation, State Sovereignity, and the Endless Accumulation of Capital. Arrighi. A new version of a paper presented at the ‘States and Sovereignity in the World Economy’ conference, University of California, Irvine, 21-23 Feb. 1997. What Future for the State?, Strange, Daedalus Vol 124, (Spring 1995), 56. The Defective State, Strange, Daedalus Vol 124, Number 2, Spring 1995. The Retreat of the State: The Diffusion of Power in the World Economy, Strange, Cambridge University Press, Cambridge 1996 Governance and Politics in Africa, Goran and Bratton, Lynne Rienner Publishers Inc. Colorado, USA. Institutions , institutional change and economic performance. North, Cambridge University Press. Making democracy work, Putnam, Leonardi, and Nanette, Princeton: Princeton University Press. CLASS POLICIES Class Participation: Class participation is essential in this course, and therefore, timely and regular class attendance is mandatory. Class attendance will be marked at the very beginning of each class. Attendance will be graded. Except for serious emergencies, and medical reasons, which must be brought to notice immediately over email, absences or late arrival will not be â€Å"excused†. It should be clearly noted that almost one-third of the Final Grade is dependant on attendance and punctuality. Drafting: Particular emphasis will be placed in this class on building up an ability to draft assignments and papers in a grammatically correct and logical manner, in presentations that can carry weight and conviction with the reader. The same will hold true of oral presentations in class. Email: Because of the importance attached to email and web pages, all students must have proper email accounts, and must check them regularly every day. (All email addresses will be collected in the first class). Students should also maintain a group address (Listserv) of all classmates, including the Professor, so that messages of common interest can be circulated to all. Reference Formula: All email correspondence MUST contain the following four-part Reference Formula in FOUR places, namely, (a) as the only â€Å"subject† of the email; (b) as the only first line of the text of the email; (c) as part of the â€Å"header† of any attached assignment, and (d) as the â€Å"filename† of the attachment: (initials of university)-(course symbol)-(initials of student)-(assignment number) 3 Example of the four-part Reference Formula: NYU-G-XXX-A# (where NYU stands for New York University, G stands for Globalisation, XXX are the student’s initials in capital letters, and A# is the assignment number). Format of assignments: Assignments will normally be submitted in hard copies, and must be saved in Microsoft Word (or WordPerfect) format exclusively. They should be saved with the same filename as the â€Å"Reference Formula† above, so that no confusion is ever created. Web-Sites: Each student will be encouraged to maintain a personal web-page, which will be graded. (Some tips on the quickest means to establish student web-sites will be discussed in the first class). In addition, a Class Web-Page may also be maintained as a group project. Each student will have to provide a personal â€Å"thumbnail† picture and a few lines of descriptive text for this Class Web-Page. These thumbnails have to be provided within the first two weeks of class. Other material on the class web-page will include summaries of class notes, and links to the personal web pages of each student reflecting their respective assignments. Assignments: Assignments will include : (a) One Mid-Term Paper (4-6 pages, single space, Garamond 12 or 14 pt. font, or equivalent) to be prepared and submitted by the 7th week of class. (b) One Final Paper (14-16 pages, single space, Garamond 12-14 pt. font, or equivalent) to be prepared and submitted by the 12th week of class. (c) Class Notes to be prepared each week by designated students working separately or in couples for each of the class sessions. (d) Oral presentations, supported by Summaries, on some of the essential texts (note: The summary of the presentation MUST be circulated to all students and to the professor via email a full 24 hours before the presentation). Class Notes: The objective is to maintain a complete record of the notes from each class on the home-page. The assigned group (which will always be different from the group preparing the presentations) will be responsible for preparation of the class notes. Class notes MUST be written within 24 hours after the class, and then circulated immediately via email to all. Class notes should not be longer then one page and should contain the following 1. The gist of the topics discussed in class. 2. The lessons learned News: The daily reading of at least one leading American newspaper (New York Times, Wall Street Journal, Washington Post, etc), one major foreign newspaper or weekly (London Guardian, Economist, etc), and one major American quarterly (Foreign Report) is required. All are available over the Internet. GRADING POLICY Grading Notes: In judging the quality of all assignments, the total grade for each of these will be divided into three portions, one-third for the quality and formatting of the presentation, one-third for the factual accuracy of research, and one-third for the strength and persuasiveness of the opinions expressed. Extra weight will be given for any visible improvement of work manifested over the semester. 4 Grading values: A+ (98-100) A (94-97) A-(90-93) B+ (88-89) B (84-87) B-(80-83) C+ (78-79) C (74-77) C-(70-73) D (60-69) F (59-less) Grading Break-up: Attendance and participation Web-page maintenance Assignments (oral and written) Final or Term Paper SCHEDULE OF LECTURES 30% 10 % 30 % 30 % SESSION 1 : INTRODUCTION Class policies and ground rules regarding, drafting techniques, web-sites, email addresses, oral book presentations, etc., and the road map of the semester will be discussed in detail. SESSION 2 : THE ROLE OF THE STATE : RIGHTS, DUTIES AND OBLIGATIONS This session reviews the definitions of the state, including the institutions of the legislature, the judiciary, electoral bodies as they have traditionally been conceptualised. What are the duties of the state to the public? What levels of government carry out what duties? How does legislature respond to the needs of the state, its duties and obligations? Governments are established to respond to the needs of their populations? What are these needs? How are they defined? What right do the people have to demand them? How do they make their concerns known? And in turn do they have duties to fulfill in their capacities as private citizens that contribute to the smooth functioning of their governments? What is the role of citizenry in good governance and in the effective functioning of the state? Book Presentation: Globalisation, Human Development Report 1999, UNDP Other discussion Papers: Public Sector Management, Governance and Sustainable Human Development. Discussion Paper 1. UNDP, BDP/MDGD. January 1995, Available at: http://magnet.undp.org/Docs/!UN9821.PDF/Psm.htm The Challenge to the South, The Report of the South Commission, 1992. Available through http://www.southcentre.org/ The Rise of the Brand State, Peter van Ham, Foreign Affairs, Sep-Oct 2001 SESSION 3 : UNDERSTANDING GLOBALISATION This session will attempt to define the parameters of the forces of globalisation in their historical and functional contexts. How does globalisation today differ from its earlier versions? What are the respective roles of the state and the private sector in using these  forces ? How do states, citizens, businesses, benefit from these forces ? Who gains and who loses out in the process. Book Presentation: Reinventing Government, David Osborne, 1992. Other dscussion papers: Selling Globalization The Myth of the Global Economy, by Michael Veseth Globalisation, Human Development Report 1999, UNDP, Available at: http://hdr.undp.org/reports/global/1999/en/default.cfm The Clash of Globalisations, Stanley Hoffman, Foreign Affairs, Jul-Aug 2002 SESSION 4 : GOVERNANCE AS A BASIC PRE-CONDITION TO SUSTAINABLE DEVELOPMENT Governance is a basic precondition for sustainable economic, social and political development. This lesson will look at the linkages between governance and development that is sustainable. It will review how systems of governance can effect development positively or negatively and the challenges posed to the state and society. It will also look at accountability and transparency in dealing especially with corruption, which is a major concern in most countries. Book Presentation: Reconceptualising Governance, Discussion Paper 2, UNDP, January 1997 Other discussion Papers: Governance for Sustainable Development, a UNDP Policy Document, 1997, Available at: http://magnet.undp.org/policy/default.htm Corruption and Good Governance. Discussion Paper 3. UNDP, BDP/MDGD. July 1997 Available at: http://magnet.undp.org/ under: Discussion Papers Series. SESSION 5 : THE INTEGRATION OF MARKETS, TECHNOLOGY AND INFORMATION This lesson reviews the impact of globalization on nations and countries all over the world. It examines the development of new technologies, and rapid information communications that are breaking down barriers of time and distance. It looks at the effect of unprecedented integration of trade and financial transactions through electronic means and the massive diffusion of information through Internet and satellites. It examines the effect of globalization on the sovereignty of the state and the need for a change in its role. Book Presentation: The Third Wave, by Samuel Huntington, published by the University of Oklahoma Press. Other discussion Papers: Globalization and the Nation-State, by Robert J. Holton, London: MacMillan, Philip G. Cerny (1996), â€Å"What Next for the State?†, Chapter 9, Elonore Kafman and Gillian Youngs (Eds.), Globalization: Theory and Practice, London: Pinter. The Knowledge Gap, Avinesh Persaud, Foreign Affairs, Mar-Apr 2001 SESSION 6 : THE EROSION OF SOVEREIGNTY The process of globalisation is undermining the sovereignty of nation states and will lead to the eventual disintegration of the sovereign states system in international politics. The sovereignty of nations is being undermined by multiple sources: technology, civil society, global consensus on issues such as human rights, democracy and governance. However, sovereign states are still the basic constituents of the international society. This lesson will look at the effect of globalization on the sovereignty of the state and review policies that need to be adopted to meet the requirements of the international community. Book Presentation: Development as Freedom, by Amartya Sen, published by Random House Anchor Books. Other discussion Papers: Philip G. Cerny (1996), â€Å"What Next for the State?†, Chapter 9, Elonore Kafman and Globalization: Theory and Practice, by Gillian Youngs (Eds.), London: Pinter, The Twilight of Sovereignty: How the Information Revolution Is Transforming Our World, by Wriston, Walter, New York: Charles Scribner, Will the Nation State survive Globalisation, Martin Wolf, Foreign Affairs, Jan-Feb 2001 SESSION 7 : THE GROWING ROLE OF NON-STATE ACTORS The modern state is witnessing civil society, NGOs and the private sector becoming more powerful at the expense of the state. In some countries, the influence of some transnational corporations (TNCs) has become greater than that of the state. These TNCs are the most important single force creating global shifts in economic activity, and their strategies and operations are much influenced by the forces of technological change. Moreover, private investment has become a major source of funding for development activities. How can the state interact with these non-state actors gradually gaining a more prominent role? This lesson explores the different experiences and responses of nations to answer this question. Book Presentation: The World Turned Upside Down? Globalization and the Future of the State, by Berry Jones, published by St. Martin’s Press. Other discussion Papers: Governance in the Twenty-first Century, by Rosenau, James N. in Global Governance Vol. 1, No. I (Winter 1995) Public Sector Management, Governance and Sustainable Human Development. Discussion Paper 1. UNDP, BDP/MDGD. January 1995, Available at: http://magnet.undp.org/Docs/!UN9821.PDF/Psm.htm Assignment submission deadline for one of the following topics: 1: How is globalization affecting the poor and other disadvantaged groups in developing and developed countries. Each student can either take one country or one aspect of globalization to prepare this summary. In other words the unit of analysis could either be one issue/aspect of globalization applied to different countries, or one country through which all aspects are brought together. or 2: Critically examine the problems of the civic and corporate responsibilities of multinational corporations. Students can either choose one company, or prepare a general note to examine how private sector companies can share social and economic responsibility for the communities and groups in which they work. Such responsibilities might include, among other possibilities, support to local economic development, increasing awareness of human rights, supporting the government to fight cross border corruption, etc.. SESSION 8 : THE INCREASING INTER-DEPENDENCE AMONG STATES There is visible evidence about the emergence of a global community, global issues and global actions. Examples lie in multi-lateral organisations as in the United Nations system, and in regional institutions, as in the European Union, NAFTA, ASEAN, etc. Increasing interaction among states in tackling political, economic and financial issues, has resulted in a growing awareness that interaction at regional and global levels is essential in this globalized world. There is a need to address issues of peace, security, economic stability, poverty and health as global concerns. There is an awareness that global actions are becoming essential in effectively tackling problems which are acquiring global dimensions, for example, drugs, terrorism, global warming, crime, poverty, illiteracy, AIDS, etc. There is growing awareness also about the concept of â€Å"global public goods†. How can nations deal with this new interdependence? What is the most effective role for the state? This lesson reviews the effect of rapidly increasing globalisation in the 21st Century and its impact on national governments of the North and South. It looks at the issue of global goods, effects on the growth, distribution of incomes, availability of public services, and increasing inequities within countries and across nations and reviews the need for increased collaboration in policy, with particular emphasis on global governance. Book Presentation: Globalisation and its Discontents, by Joseph Stiglitz, published by W W Norton and Company. Other discussion Papers: Governance in the Twenty-first Century by Rosenau, James in Global Governance, Vol. 1, No. I (Winter 1995) SESSION 9 : THE EFFECTS OF GLOBALISATION AND LOCALISATION Globalization is forcing states to cede some sovereignty over global issues. The greater demand for decentralisation and citizen empowerment is also forcing states to devolve power, authority and finances to local levels. What is the role of decentralisation and how can this be distinguished from the process of devolution, and deconcentration? This lesson will look at institutional changes, experiences in decentralisation and democratic governance. Book Presentation: The Lexus and the Olive Tree, by Thomas Friedman, published by Farrar, Straus and Giroux. Other discussion Papers: Institutions , institutional change and economic performance, by North, Douglass, Cambridge University Press, 1990. Making democracy work, Putnam, Robert D., Robert Leonardi, and Raffaella Y. Nanette. 1993. Reconceptualising Governance. Discussion Paper 2. UNDP, BDP/MDGD. January 1997, Available at: http://magnet.undp.org/Docs/!UN98-21.PDF/Recon.htm Globalisation, Human Development Report, UNDP, Available at: http://hdr.undp.org/reports/global/1999/en/default.cfm Globalisation’s Democratic Defeat, Joseph Nye, Foreign Affairs, Jul-Aug, 2001 SESSION 10 : RETOOLING NATIONAL AND INTERNATIONAL GOVERNANCE INSTITUTIONS. Governments and international organisations are faced at all levels with increasing globalisation, population, and growing needs. New forms and ways of government functioning are emerging. The twenty first century is marked by a focus on democratisation, and an increased emphasis on global, national and local governance. The challenge is to restructure national governance institutions to deal with the impact of globalisation and the changing circumstances as well as providing efficient and effective public services with limited funds. Other discussion Papers: The new institutionalism: Organizational factors in political life. by March, James. G., and Hohan P. Olsen.. American Political Science Review 78 (3): 734-749. SESSION 11 REGULATORY FRAMEWORKS AT THE INTERNATIONAL AND NATIONAL LEVELS The objectives are, ensuring society-based supremacy of laws, establishing regulatory systems to set up effective regulatory frameworks and a rights based system, ensuring equal treatment before laws protecting life, property and human dignity. How is law implemented in multijuridical states? What challenges does this present to governments? How does this affect the democratic representation of each citizen? The session will also look at overarching international juridical bodies: who designs them, who informs them, how is their mandate determined and implemented. Particular attention will be focussed on the World Bank, the IMF, and the WTO. Country cases are used to illustrate the needs of establishing policies, laws and resource priorities at the national levels to ensure equity and justice, and the upholding of rule of law, bringing security, and predictability to social, political and economic relations in the world. Other discussion Papers: The Universal Declaration of Human Rights; United Nations Available at: http://www.un.org/Overview/rights.html SESSION 12: BUILDING NEW PARTNERSHIPS WITH CIVIL SOCIETY AND THE PRIVATE SECTOR What constitutes civil society? What is the most effective role of civil society organisations at the local, regional and global level? Do they and should they have well defined mandates? How can they work collaboratively with government? In addition, beginning with a review of the traditional role of the private sector in the stability of a nation-state,what are the moral, financial and legal obligations that the private sector has both to governments and to its constituents, addressing the question of the appropriate tools for regulation, if any. It examines the vital role of the private sector in good governance and in mitigating the negative effects of globalisation. Other discussion Papers: Citizens, Strengthening Global Civil Society. CIVICUS. Good Governance and Trade Policy: Are they the Key to Africa’s Global Integration and Growth?. by Francis and Yates, Alexander; World Bank. 1999, Available at: http://wwwwds.worldbank.org/servlet/WDS_IBank_Servlet?pcont=details&eid=000094946_99032505 585398 Taxes and Bribery: The Role of Wage Incentives. Besley, Timothy, and J. McLaren. Economic Journal, Vol. 103, January 1999. Final Paper submission deadline: What is the issue of the changing role and power of the nation-state in the face of globalisation. Some argue that invincible globalising forces will inevitably lead to the demise or fatal weakening of the nation-state in international politics. This kind of argument is explicitly presented in titles such as â€Å"The End of the Nation-State† (K. Ohmae, 1996) and â€Å"The Retreat of the State† (Susan Strange, 1996) Others refuse this argument and contend that nation-states will hold fast to their traditional powers and sovereignty. Examine the conflicting arguments on the relationship between globalisation and the sovereignty of the nation-state. In doing this, look into the conceptual aspects of globalisation and sovereignty first, present the different views on the subjects, and try to arrive at some conclusions as to what the conflicting arguments imply for human development. or A focused single-topic paper, either on one of the following topics, or on any other relevant topic which is cleared in advance with the Professor: (a) Corruption and Accountability. (b) Electoral Reform in Established Democracies. (c) Decentralisation and Democracy. (d) The Importance of Rule of Law and Access to Justice. (e) The Limits to the Capacity of the Public Sector. (f) The Uneven Impact of Globalisation. (g) The Erosion of Sovereignty. (h) The Role of Civil Society in the Future World. (i) The Role of Foreign Direct Investment. (j) Information Technology as a Driving Force. (k) Terrorism, causes and effects (l) Poverty and its Effects (m) New Doctrines in Law (n) Free Trade and Protectionism (o) Migration flows in a Globalised world. SESSION 13 : FINAL SUMMATION – CURRENT GOOD PRACTICES Several modules of good governance exist around the world. Students will identify different models of good governance and critically analyse its components establishing the reasons for the success of the models and identifying the circumstances where these models could be used as an example of â€Å"best practices†. What does capacity development for governance involve? How is the capacity of a national government assessed and what are the innovative approaches required to create an enabling environment and interrelationship of groups and organisations. Other discussion Papers: Governance for Sustainable Human Development. Discussion Paper 7. UNDP, BDP/MDGD. http://magnet.undp.org/policy/default.htm January 1997, Available at: Corruption and Good Governance. Discussion Paper 3. UNDP, BDP/MDGD. July 1997, Available at: http://magnet.undp.org/ under: Discussion Papers Series. The Capacity to Govern: Report to the Club of Rome. Yehezekiel, The Commonwealth Portfolio of Current Good Practices and New Development in Public Services Management, Commonwealth Secretariat. 1996, Emerging Issues in Capacity Development, Proceedings of a Workshop. Institute on Governance, Ottawa, 1994. Spreading the Wealth, Dollar and Kraay, Foreign Affairs, Jan-Feb 2002 Is Inequality Decreasing, Galbraith and Pitt, Foreign Affairs, Jul-Aug 2002 SESSION 14 : DISCUSSION ON FINAL PAPERS This session will review the Final Papers of students before the semester ends

The History of the Chinese Space Program

Assessment Questions On The Virginia Convention Essay

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What is Henry implying when he says that he is loyal to the majesty of heaven...above all earthly kings? What tone (manner in which an author expresses his attitude) does this statement hold? When Patrick says that he is loyal to â€Å"the majesty of heaven...above all earthly kings he is saying that is loyal to the greater power and greater being over all the earth, God. When Henry says this, I believe he is using a humble and respectful tone. 5. Why are Henry s final words so effective and memorable? The statement â€Å"give me liberty of give me death† is a veryShow MoreRelatedThe Articles Of Confederation Were Not A Productive Form Of Government1595 Words   |  7 Pagescompetent government for society, maintain control over new lands, and defend national involvements outside the borders. 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